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    Terms & Conditions

    VERSADU – TERMS & CONDITIONS

    Effective Date: 01-04-2026
    Company Name: SUNBEO INNOVATIONS PRIVATE LIMITED
    Brand Name: VERSADU

    Welcome to VERSADU. These Terms & Conditions govern the use of the VERSADU platform, including its website, mobile applications, marketplace services, industrial commerce solutions, logistics support, and associated digital services.

    By accessing or using the platform, users, customers, vendors, and service providers agree to comply with these Terms & Conditions.

    1. USER ELIGIBILITY

    1.1

    Users must be legally capable of entering into binding agreements under applicable laws.

    1.2

    Users must provide accurate, complete, and updated information during registration and platform usage.

    1.3

    VERSADU reserves the right to reject, suspend, or terminate accounts that provide false, misleading, or incomplete information.

    1.4

    Vendors and businesses may be required to submit business registration documents, GST details, licenses, or certifications for verification purposes.

    2. MARKETPLACE SERVICES

    2.1

    VERSADU operates as a digital marketplace and business ecosystem connecting customers, vendors, industrial suppliers, service providers, and logistics partners.

    2.2

    Services may include:

    • Product listings

    • Industrial automation solutions

    • B2B and B2C commerce

    • Vendor onboarding

    • Hyperlocal marketplace services

    • Logistics support

    • Digital marketing services

    • Industrial lead generation

    • Payment facilitation

    2.3

    VERSADU reserves the right to modify, add, suspend, or discontinue services at any time.

    3. PRICING & PAYMENTS

    3.1

    Vendors are solely responsible for maintaining accurate pricing, taxes, discounts, and inventory details.

    3.2

    Prices displayed on the platform may include or exclude applicable taxes, shipping charges, service fees, or convenience fees.

    3.3

    Payments shall be processed through approved payment gateways and financial service providers.

    3.4

    VERSADU reserves the right to cancel suspicious, unauthorized, or fraudulent transactions.

    3.5

    Settlement cycles for vendors shall be governed by separate vendor agreements and payment policies.

    4. ORDERS & DELIVERIES

    4.1

    Orders are subject to product availability, vendor acceptance, and successful payment authorization.

    4.2

    Delivery timelines are estimates and may vary due to operational, logistical, weather, or external conditions.

    4.3

    Vendors are responsible for proper packaging, dispatch, and product quality.

    4.4

    VERSADU shall not be held liable for delays caused by logistics providers, force majeure events, or vendor operational failures.

    4.5

    Industrial equipment deliveries may require installation scheduling, site readiness, or technical coordination.

    5. VENDOR RESPONSIBILITIES

    5.1

    Vendors shall:

    • Provide genuine products and services

    • Maintain quality standards

    • Comply with applicable Indian laws and industry regulations

    • Honor warranties and after-sales commitments

    • Ensure product safety and operational compliance

    5.2

    Vendors must not:

    • Sell counterfeit or prohibited products

    • Upload misleading product information

    • Violate intellectual property rights

    • Manipulate pricing or reviews

    5.3

    Industrial vendors must ensure products meet required technical specifications, safety standards, and compliance requirements.

    6. REFUND & CANCELLATION TERMS

    6.1

    Refunds, cancellations, and returns shall be governed by VERSADU return policies and category-specific conditions.

    6.2

    Customized, made-to-order, industrial, or special procurement products may be non-returnable unless defective or damaged.

    6.3

    Refund timelines may vary depending on payment gateways, banks, and verification processes.

    6.4

    VERSADU reserves the right to reject refund requests involving policy abuse or fraudulent claims.

    7. INTELLECTUAL PROPERTY RIGHTS

    7.1

    All platform content, branding, logos, software, designs, text, graphics, and digital assets are the intellectual property of VERSADU or its licensors.

    7.2

    Unauthorized copying, reproduction, modification, or distribution of platform content is prohibited.

    7.3

    Vendors are responsible for ensuring that uploaded images, catalogues, trademarks, and product information do not infringe third-party rights.

    8. PRIVACY & DATA PROTECTION

    8.1

    VERSADU may collect and process user data for operational, analytical, marketing, and service-related purposes.

    8.2

    Users agree to the collection and use of information in accordance with the VERSADU Privacy Policy.

    8.3

    VERSADU shall take reasonable security measures to protect user data and platform integrity.

    8.4

    Vendors and users must not misuse customer information or confidential platform data.

    9. PROHIBITED ACTIVITIES

    Users and vendors shall not:

    • Engage in fraudulent or illegal activities

    • Upload harmful, offensive, or misleading content

    • Sell counterfeit, hazardous, or prohibited products

    • Attempt unauthorized access to systems or accounts

    • Disrupt platform operations or security

    • Manipulate reviews, pricing, or transactions

    • Use the platform for unlawful commercial purposes

    10. LIMITATION OF LIABILITY

    10.1

    VERSADU acts as an intermediary marketplace platform connecting users and vendors.

    10.2

    VERSADU shall not be liable for:

    • Indirect or consequential damages

    • Vendor operational failures

    • Product defects caused by manufacturers

    • Delayed deliveries by third parties

    • Data loss caused by external events

    10.3

    Product liability, warranties, and operational obligations remain the responsibility of the respective vendor or manufacturer.

    11. ACCOUNT SUSPENSION

    11.1

    VERSADU reserves the right to suspend, restrict, or terminate accounts for:

    • Policy violations

    • Fraudulent activities

    • Repeated customer complaints

    • Legal non-compliance

    • Misuse of platform services

    • Harmful or abusive behavior

    11.2

    Suspended accounts may lose access to platform services, payments, listings, or operational privileges.

    12. THIRD-PARTY SERVICES

    12.1

    The platform may integrate with third-party services including:

    • Payment gateways

    • Logistics providers

    • Analytics tools

    • Communication platforms

    • Cloud infrastructure providers

    12.2

    VERSADU shall not be responsible for failures, interruptions, or issues caused by third-party services.

    13. INDEMNIFICATION

    Users and vendors agree to indemnify and hold harmless VERSADU, its directors, employees, affiliates, and partners from claims, liabilities, damages, losses, or legal expenses arising from:

    • Violation of these Terms

    • Misuse of the platform

    • Intellectual property infringement

    • Regulatory non-compliance

    • Fraudulent activities

    14. GOVERNING LAW & JURISDICTION

    14.1

    These Terms & Conditions shall be governed by the laws of India.

    14.2

    Any disputes arising from platform usage shall be subject to the exclusive jurisdiction of courts located in Chennai, Tamil Nadu, India.

    15. LEGAL COMPLIANCE CLAUSES

    15.1

    Vendors and users must comply with:

    • Indian Information Technology Act

    • Consumer Protection Act

    • GST regulations

    • E-commerce regulations

    • Industrial safety standards

    • Intellectual property laws

    • Data protection and privacy laws

    15.2

    Vendors dealing in regulated products must maintain valid licenses, approvals, and certifications.

    15.3

    Industrial vendors shall ensure operational safety, product compliance, and technical documentation as required by law.

    16. MODIFICATION OF TERMS

    VERSADU reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Continued use of the platform after modifications constitutes acceptance of the revised Terms.

    17. CONTACT INFORMATION

    VERSADU
    SUNBEO INNOVATIONS PRIVATE LIMITED

    Email: support@versadu.com
    Website: www.versadu.com