RETURN & REPLACEMENT POLICY

VERSADU – RETURN & REPLACEMENT POLICY Effective Date: [Insert Date] Company Name: SUNBEO INNOVATIONS PRIVATE LIMITED Brand Name: VERSADU This Return & Replacement Policy outlines the conditions, procedures, timelines, and responsibilities governing product returns, replacements, exchanges, and related support services through the VERSADU platform. This policy applies to: Marketplace products Industrial automation products B2B & B2C orders Hyperlocal deliveries Technical and industrial equipment By placing orders through VERSADU, customers and vendors agree to comply with this Return & Replacement Policy. 1. RETURN ELIGIBILITY Customers may request returns under the following conditions: Product received damaged Product defective upon delivery Incorrect product delivered Missing components or accessories Product significantly different from listing description Manufacturing defect identified Return eligibility may vary depending on: Product category Vendor policies Industrial usage conditions Installation status 2. RETURN REQUEST TIMELINE Return requests must be initiated within: Product Category Return Request Timeline Standard Consumer Products Within 7 Days of Delivery Industrial Products Within 48 Hours of Delivery Damaged Shipments Immediately upon delivery Hyperlocal Deliveries Same Day Reporting Failure to report within the applicable timeline may result in rejection of the request. 3. NON-RETURNABLE PRODUCTS The following categories may not be eligible for return: Customized or made-to-order products Industrial automation systems configured specifically for customers Installed or commissioned equipment Consumables and perishable goods Digital products or software licenses Clearance sale items Opened hygiene or personal-use products Products damaged due to customer misuse Special procurement or imported products VERSADU reserves the right to classify category-specific non-returnable items. 4. RETURN CONDITIONS Returned products must: Be unused where applicable Include original packaging Include manuals, accessories, and documentation Include proof of purchase/invoice Be in acceptable physical condition VERSADU or vendors may reject returns that fail inspection or quality validation. 5. REPLACEMENT ELIGIBILITY Replacement requests may be approved for: Damaged products Manufacturing defects Incorrect products shipped Functional failures within applicable timelines Replacement availability depends on: Stock availability Vendor approval Technical inspection Product category 6. INDUSTRIAL PRODUCT REPLACEMENT Industrial and automation products may require: Technical inspection Installation verification Engineering analysis Vendor/manufacturer approval Replacement timelines for industrial products may vary based on: Product complexity Spare availability Manufacturing lead times 7. DAMAGED OR DEFECTIVE PRODUCTS Customers must: Inspect products upon delivery Report damages immediately Provide photo/video evidence if requested Retain original packaging until resolution Failure to provide required evidence may impact claim approval. 8. RETURN PICKUP PROCESS Where applicable, VERSADU or logistics partners may arrange pickup for eligible returns. Customers may be required to: Ensure packaging readiness Hand over products securely Coordinate pickup schedules Pickup availability may vary by location. 9. EXCHANGE POLICY Eligible products may qualify for: Size exchange Variant exchange Product replacement Exchange eligibility depends on: Product category Vendor approval Stock availability Industrial products may not qualify for standard exchange policies. 10. SHIPPING CHARGES FOR RETURNS Return shipping charges may depend on: Reason for return Product category Vendor policy Delivery location VERSADU may cover shipping charges in cases involving: Wrong product shipped Manufacturing defects Transit damage Customers may bear charges for: Preference-based returns Incorrect orders placed by customer Non-defective products 11. INSPECTION & APPROVAL PROCESS Returned products may undergo: Physical inspection Technical testing Quality verification Packaging validation VERSADU or vendors reserve the right to: Approve returns Reject claims Offer replacement Issue partial resolutions 12. FRAUD PREVENTION & POLICY ABUSE VERSADU reserves the right to: Investigate suspicious return activity Reject fraudulent claims Suspend abusive accounts Initiate legal action where necessary Repeated misuse of return policies may result in account restrictions or permanent suspension. 13. VENDOR RESPONSIBILITIES Vendors are responsible for: Product quality Warranty obligations Technical compliance Packaging standards Replacement coordination Industrial vendors must ensure: Product operational safety Compliance certifications Technical documentation support 14. LIMITATION OF LIABILITY VERSADU acts as a marketplace facilitator and service platform. VERSADU shall not be liable for: Operational downtime Industrial production losses Indirect damages Business interruption losses Misuse of products after delivery Product liability remains the responsibility of the respective vendor or manufacturer. 15. POLICY MODIFICATION RIGHTS VERSADU reserves the right to update or modify this Return & Replacement Policy at any time without prior notice. Continued use of the platform constitutes acceptance of revised policies. 16. GOVERNING LAW & JURISDICTION This Return & Replacement Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Chennai, Tamil Nadu, India. 17. CONTACT INFORMATION For return or replacement support: VERSADU SUNBEO INNOVATIONS PRIVATE LIMITED Email: support@versadu.com Website: www.versadu.com DECLARATION By purchasing products through the VERSADU platform, customers and vendors acknowledge that they have read, understood, and agreed to this Return & Replacement Policy.