SHIPPING & DELIVERY POLICY
VERSADU – SHIPPING & DELIVERY POLICY Effective Date: [Insert Date] Company Name: SUNBEO INNOVATIONS PRIVATE LIMITED Brand Name: VERSADU This Shipping & Delivery Policy outlines the terms, processes, timelines, responsibilities, and conditions governing shipment, logistics, delivery, transportation, and order fulfillment through the VERSADU platform. This policy applies to: Marketplace orders Industrial automation products B2B & B2C transactions Hyperlocal deliveries Logistics and service-based operations By placing orders through VERSADU, customers and vendors agree to comply with this Shipping & Delivery Policy. 1. SHIPPING COVERAGE VERSADU may provide delivery services across: Local delivery zones Regional delivery areas Pan-India shipping locations Industrial delivery destinations B2B warehouse and factory locations Delivery availability may vary depending on: Product category Vendor location Logistics partner coverage Operational feasibility 2. ORDER PROCESSING 2.1 Order Confirmation Orders will be processed only after: Successful payment authorization Vendor acceptance Inventory confirmation Technical validation where applicable 2.2 Processing Timelines Estimated processing timelines: Order Type Processing Time Standard Products 1–3 Business Days Industrial Equipment 2–7 Business Days Customized Orders Based on project scope Hyperlocal Orders Same Day / Next Day Processing timelines may vary during: Peak seasons Public holidays Operational disruptions 3. DELIVERY TIMELINES Estimated delivery timelines: Delivery Type Estimated Timeline Hyperlocal Delivery Same Day / 24 Hours Standard Domestic Shipping 3–7 Business Days Industrial Product Delivery 5–15 Business Days Customized Industrial Solutions Based on project schedule Delivery estimates are approximate and may vary due to external conditions. 4. SHIPPING CHARGES Shipping charges may depend on: Product category Weight and dimensions Delivery location Delivery speed Installation requirements Logistics partner charges Applicable shipping charges will be displayed during checkout. VERSADU reserves the right to revise shipping fees where necessary. 5. DELIVERY PARTNERS VERSADU may work with: Third-party logistics providers Courier companies Industrial transport partners Hyperlocal delivery agents Fleet operators VERSADU shall not be liable for delays or failures caused by third-party logistics providers beyond reasonable operational control. 6. INDUSTRIAL PRODUCT SHIPPING Industrial products may require: Special handling Technical packaging Heavy transport arrangements Site coordination Installation scheduling Engineering support Customers may be required to: Ensure site readiness Provide unloading support Coordinate installation access Additional charges may apply for: Crane unloading Specialized transport On-site commissioning 7. DELIVERY CONDITIONS Customers must: Provide accurate delivery details Ensure authorized personnel are available at delivery location Inspect products upon delivery Failure to accept delivery may result in: Re-delivery charges Storage fees Order cancellation charges 8. DAMAGED OR LOST SHIPMENTS 8.1 Damaged Deliveries Customers must: Inspect packages immediately upon delivery Report visible damages within 48 hours Provide photographs/videos where required 8.2 Lost Shipments In cases of confirmed lost shipments: Investigation may be initiated Replacement or refund eligibility shall be reviewed VERSADU reserves the right to coordinate directly with logistics partners during investigation. 9. DELIVERY ATTEMPTS Delivery partners may attempt delivery multiple times where applicable. Failed delivery attempts due to: Incorrect address Customer unavailability Site access restrictions may result in: Additional charges Return-to-origin processing Order cancellation 10. HYPERLOCAL DELIVERY POLICY Hyperlocal deliveries may include: Grocery Food Retail products Local services Wellness products Delivery timelines may vary based on: Traffic conditions Weather Operational capacity Service availability 11. INSTALLATION & SERVICE DELIVERY For products requiring: Installation Commissioning Technical setup Industrial integration delivery completion may not include installation unless explicitly specified. Separate scheduling may apply for: Technical engineers AMC services System integration support 12. INTERNATIONAL SHIPPING International shipping may be available for selected categories. Customers are responsible for: Import duties Customs clearance International taxes Regulatory compliance International delivery timelines may vary significantly. 13. FORCE MAJEURE VERSADU shall not be liable for delivery delays or failures caused by: Natural disasters Government restrictions Strikes Transportation disruptions Political unrest Pandemic situations Force majeure events 14. VENDOR RESPONSIBILITIES Vendors are responsible for: Proper packaging Accurate dispatch details Product safety Shipping compliance Timely handover to logistics providers Industrial vendors must ensure: Technical packaging standards Safety compliance Hazardous material regulations where applicable 15. CUSTOMER RESPONSIBILITIES Customers must: Provide correct delivery information Ensure safe unloading conditions Verify shipment details Raise delivery issues within specified timelines 16. LIMITATION OF LIABILITY VERSADU acts as a marketplace facilitator and logistics coordination platform. VERSADU shall not be liable for: Delivery delays caused by third parties Operational downtime Production losses Consequential damages Indirect commercial losses Product-related liability remains with the respective vendor or manufacturer. 17. POLICY MODIFICATIONS VERSADU reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Continued platform usage constitutes acceptance of revised policies. 18. GOVERNING LAW & JURISDICTION This Shipping & Delivery Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Chennai, Tamil Nadu, India. 19. CONTACT INFORMATION For shipping and delivery support: VERSADU SUNBEO INNOVATIONS PRIVATE LIMITED Email: logistics@versadu.com Website: www.versadu.com
