Refund & Cancellation Policy

VERSADU – REFUND & CANCELLATION POLICY Effective Date: [Insert Date] Company Name: SUNBEO INNOVATIONS PRIVATE LIMITED Brand Name: VERSADU This Refund & Cancellation Policy outlines the terms and conditions governing order cancellations, returns, replacements, and refunds for products and services purchased through the VERSADU platform, including marketplace, industrial, logistics, and service-based transactions. By placing an order on VERSADU, customers and vendors agree to comply with this policy. 1. ORDER CANCELLATION POLICY 1.1 Customer-Initiated Cancellation Customers may cancel orders: Before the order is shipped or processed Before service execution or dispatch confirmation Cancellation requests may be submitted through: Website Mobile app Customer support 1.2 Non-Cancellable Orders The following orders may not be eligible for cancellation: Customized or made-to-order products Industrial automation systems configured specifically for customers Bulk B2B procurement orders Installed or commissioned products Perishable or consumable products Digital services already initiated 1.3 Vendor-Initiated Cancellation VERSADU or vendors may cancel orders due to: Product unavailability Pricing errors Technical issues Payment verification failure Suspected fraud Compliance restrictions Customers will be notified and eligible refunds processed where applicable. 2. RETURN POLICY 2.1 Eligible Returns Products may be eligible for return if: Delivered damaged Defective upon delivery Incorrect item received Missing components Product significantly differs from description 2.2 Return Request Timeline Customers must initiate return requests within: 7 days from delivery for standard products 48 hours for damaged or incorrect industrial shipments Specific timelines may vary by category 2.3 Non-Returnable Products The following may not be eligible for return: Customized industrial products Installed equipment Opened consumables Software licenses Digital downloads Clearance or final-sale items Products damaged due to customer misuse 2.4 Return Condition Requirements Returned items must: Be unused where applicable Include original packaging Include accessories/manuals Include proof of purchase VERSADU reserves the right to reject returns failing quality inspection. 3. REFUND POLICY 3.1 Refund Eligibility Refunds may be approved for: Cancelled orders Eligible returned products Failed deliveries Duplicate payments Technical order failures 3.2 Refund Process Approved refunds may be processed through: Original payment method Bank transfer Wallet credits Store credits 3.3 Refund Timeline Refund processing timelines may vary: Payment Type Estimated Refund Time UPI 3–5 Business Days Debit/Credit Card 5–10 Business Days Net Banking 5–7 Business Days Wallet Refund 1–3 Business Days Timelines may vary based on banks and payment providers. 3.4 Partial Refunds Partial refunds may apply in cases involving: Missing accessories Damaged packaging Partial order fulfillment Service deductions Logistics charges 4. REPLACEMENT POLICY 4.1 Eligible Replacements Products may qualify for replacement if: Defective Damaged during transit Incorrect item shipped Manufacturing fault detected 4.2 Industrial Product Replacement Industrial equipment replacements may require: Technical inspection Installation review Vendor approval Engineering validation Replacement timelines may vary depending on product category and availability. 5. SERVICE CANCELLATION POLICY 5.1 Service-Based Orders For services such as: Installation Maintenance AMC Technical support Consultancy Cancellation eligibility depends on: Service progress Resource allocation Site visits completed Work initiated 5.2 Non-Refundable Service Charges The following may be non-refundable: Site inspection fees Consultation fees Installation visits Custom engineering work Logistics handling charges 6. SHIPPING & LOGISTICS CONDITIONS 6.1 Delivery Delays VERSADU shall not be liable for delays caused by: Weather conditions Transportation disruptions Force majeure events Government restrictions Third-party logistics failures 6.2 Damaged Deliveries Customers must: Inspect shipments at delivery Report damages immediately Provide photo/video evidence where required 7. VENDOR RESPONSIBILITY Vendors are responsible for: Product quality Packaging standards Warranty obligations Technical compliance Replacement support where applicable 8. FRAUD PREVENTION & ABUSE VERSADU reserves the right to: Reject suspicious refund claims Investigate fraudulent activities Suspend abusive accounts Withhold refunds during investigations Repeated misuse of refund policies may result in account restrictions. 9. PLATFORM RIGHTS VERSADU reserves the right to: Modify refund eligibility Update cancellation terms Introduce category-specific policies Request additional verification Reject claims violating policy terms 10. LIMITATION OF LIABILITY VERSADU acts as a marketplace facilitator and service platform. Product warranties, manufacturing defects, and operational responsibilities remain with the respective vendor or manufacturer. VERSADU shall not be liable for: Indirect damages Business losses Operational downtime Industrial production losses Consequential damages arising from product failure 11. GOVERNING LAW & JURISDICTION This Refund & Cancellation Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Chennai, Tamil Nadu, India. 12. CONTACT INFORMATION For cancellation, return, or refund support: VERSADU SUNBEO INNOVATIONS PRIVATE LIMITED Email: support@versadu.com Website: www.versadu.in